How to transform your Media Agency into a value-creating Business Partner
From Buying Efficiency Only to Business Impact- 5 to 7 mins Read
By RuiView : SHANGHAI. December 2025
Why this matters to advertisers today
In today’s fragmented, high-pressure marketing environment, advertisers face three simultaneous challenges:
Media costs continue to rise.
Growth is harder to come by in an increasingly competitive landscape.
Business performance growth expectations are higher than ever.
Yet most advertiser–agency relationships are still built around a buying-and-delivery model, not a growth partnership model. Media is treated as an execution cost, audited by efficiency, but rarely evaluated by its real contribution to business results.
This article is written for advertisers who are ready to move beyond transactional media buying and want their media agencies to add value as true business partners.
The current industry reality: efficient, but not necessarily effective
Most advertisers today rely heavily on media buying efficiency, validated through:
- Media audits
- Delivery reports
- Cost/ Pool benchmarks
- Negotiated rates
These practices have undeniably improved transparency and reduced waste. However, they mainly answer one question:
“Did we buy efficiently?”
They rarely answer the more important one:
“Did this media investment actually grow our business?”
Where the Gap Begins
Media effectiveness is fundamentally shaped by planning neutrality: the agency’s ability to plan based on what truly serves the business, rather than what serves their own targets, such as inventory pressure, rebates, or platform bias. Any of these, is executed badly or in extremity, can damage client business potential and relationships. [Our planning neutrality write up will give you more details: https://ruiview.com/ruiview-en-why-planning-neutrality ]
Yet in real practice, media success is often validated only by delivery KPIs, not by effectiveness.
A Common Scenario
- A new brand enters the market.
- The business goal is awareness building.
- Media KPIs are set as impressions and reach.
- Agency delivers those numbers.
- Media audit confirms delivery accuracy.
- Everyone checks the box.
But the real question remains unanswered:
Did those impressions actually build meaningful awareness that supports future sales?
That verification is usually left to the advertiser alone, and often never fully proven. As a result, media buying becomes a cost to control, not an investment to grow. And the agency becomes a transactional supplier, not a partner in business growth.
The root causes behind this industry problem
From our experience, the structural issues come from three main areas:
01
Business Measurement Is Fragmented
Most advertisers measure performance in isolated steps:
- Awareness
- Engagement
- Conversion
- Retention
Each step may perform well individually, but the full business cycle is rarely connected as one measurable system. Media is optimized in silos rather than against long-term growth.
02
Overweight Focus on Buying Efficiency
Media audits naturally focus on what is easiest to quantify:
- CPM
- Discounts
- Rate competitiveness
- Delivery accuracy
These metrics are necessary, but they are hygiene, the baseline, not the final definition of success. Efficiency without effectiveness does not build brands or help them grow.
03
Agency Economics Are Under Real Pressure
After years of aggressive pitches and shrinking fees:
- Agencies are forced to do more with less
- Teams are stretched thin
- Innovation becomes risky and costly
In this reality, expecting agencies to proactively deliver high-value business consulting without proper incentive or scope is simply unrealistic.
Our View: How to Make the Shift from Supplier to Partner
Modernizing your media agency into a true business partner requires structural change, not just mindset change. Below is our practical framework.
Step 1: Clarify Your Own Business Situation First
Before you change your agency model, you must first clarify your own business reality:
- What stage is your brand in? (Launch, growth, maturity, recovery)
- What is your core business objective for the next 12–24 months?
- What is the single most critical growth constraint today?
The clearer and more specific your business goal is, the higher the chance that your agency relationship can be structured to support it meaningfully. Vague goals lead to generic media plans. Clear business goals create real partnership conditions.
Scenario 1: If You Already Have an Agency
Start with a structured review:
1.What Is the Current Service Focus? Is your agency mainly focused on:
- Buying
- Reporting
- Optimization
- Delivering business outcomes?
If real business correlation already exists, you are already ahead of 80% of the market.
2. Evaluate Your Current Practice Across Four Dimensions:
- Relevance to business goal – Does it directly impact growth?
- Executability – Can it actually be implemented at scale?
- Measurability – Can success be tracked beyond delivery?
- Sustainability – Can it be maintained under real resource pressure?
If gaps exist, the question is not only “what the agency should do better,” but also: “Have we designed the right scope, resource and incentive structure for them to do so?”
Scenario 2: If You Are Appointing a New Agency
This is the most critical opportunity to reset the relationship model.
- Start from Business Problems, Not Service Wish Lists
Instead of listing:
- What tools you want?
- What platforms you want?
- What reports you want?
Start by clearly stating:
- Your business targets
- Your business uncertainties
- Your growth bottlenecks
- Your commercial risks
A professional, market-rooted media pitch management consultancy should help translate your business questions into agency role expectations, based on current market capability, not outdated assumptions and vague delivery benchmarks.
2. Go Deeper at the Pitch Stage
Traditional pitch presentations are often:
- Polished
- Theoretical
- Tool-heavy
- Proof-light
We strongly recommend:
- Hosting live capability workshops
- Requiring real tool demonstrations
- Testing actual use cases, not mock-ups
- Last but not the least, Existing client interactions for validations
This allows you to clearly distinguish between:
- What is a real working system? vs. What is a conceptual idea?
- What is directly relevant to your business? vs. What is merely “nice to have”?
- What is agency proprietary product vs. What is leased and borrowed?
3. Redesign Remuneration with Fairness and Incentive Logic
Fair remuneration is not generosity. It is commercial logic. We recommend:
When agencies are allowed to share real upside from business success, their motivation, ownership, and long-term commitment change fundamentally. A professional pitch management consultancy should also:
- Base remuneration focuses on:
- Neutral planning
- Disciplined execution
- Reliable delivery
- Business-linked incentives (PRIPs) should be:
- Executable
- Measurable
- Sustainable
- Directly linked to your business growth milestones
- Evaluate fee competitiveness
- Test remuneration fairness
- Benchmark value of tools and processes
- Help design executable incentive models
The Outcome: A Partnership Built on Shared Business Interest
When these three steps are properly executed:
01
The agency is not just “on board”
02
The agency is commercially aligned
03
The agency is structurally motivated
04
The agency is measurably accountable
From Day One, they operate not as:
Connect with us for a complimentary assessment and discover how our proprietary frameworks can transform your media agency into a value creating business partner.